Cancellation Policy

 You may remember the TV show Happy Days. In it there was a character called Fonzie. He was the cool, leather jacket wearing, motor cycle riding dude. Fonzie personified cool and we would like to encourage our clients to be like Fonzie and be cool. Rather than have a stale cancellation policy we much prefer to have the Fonzie policy. 

 Things that aren't cool:

  • Not turning up to an appointment (which includes home visits & online appointments) and then ignoring us when we contact you - 100% fee

  • Calling up to 2 hours before your appointment time to say you can't make it - 100% fee

  • Cancelling the appointment within 24 hours but not less than 2 hours - 50% fee

  • Turning up late to your appointments - no fee, but just not cool. 

 Things that are cool:

  • If you do need to cancel an appointment make sure you do this as soon as you know and ideally with more than 24 hours before appointment time. 

  • Apologising. We love it when people own that they have messed up and forgotten. We don't want no made up excuses. 

  • Turning up on time. 

  • Paying the cancellation fee and not complaining about it. Remember that by booking your appointment you have accepted our terms and conditions. These things you are reading now are our terms and conditions. If they don't sit well with you then you may need to re-consider booking with us.  

 Why you so strict with cancellations?

We are strict with cancellations because a few ruin it for the many. Most of our clients are cool and behave very cooly (not a word). But some of you (don't be that guy/girl) will not be cool and cost us time, money and most of all the healing of other clients. 

You may have a great excuse, but we have to trust you and take this excuse at face value. If there is a genuine issue and reason you can't make it you still need to contact us & communicate with us. It is unacceptable and totally not cool to not show up. 

 We have a very strict cancellation policy. There are many reasons for this policy. These are so we don't lose income and also that clients that want an appointment can get them.  

When you book an appointment there is an agreement between the practitioner or doula and you, the client. From our end, we will endeavour to be on time and give you the full time allocated to you that you booked for. From your end you need to turn up on time and if you need to cancel, give us plenty of notice. 

Here is the cancellation policy in a more serous and normal format for those who don't have a clue what the whole Fonzie thing is all about.

Once you make the appointment please note that it is your responsibility to keep it and arrive on time. If you  cancel within 24 hours of your appointment then a 50% fee will be charged to you, payable within 7 days either in person at your next appointment or online.

Once you make the appointment please note that it is your responsibility make prepayment to secure your booking. An invoice will be sent to your via email and payment is to be made via direct transfer. Only once prepayment has been made will your appointment be confirmed and booked. Please make sure you have downloaded the zoom app or have zoom ready to go at least 15mins before your appointment time. https://zoom.us/ . If you  cancel within 24 hours of your appointment then a 50% fee will be refunded to you, or can be credited for your next appointment.  

If you forget on the day and miss your appointment or fail to give at least 2 hours notice then you will be not receive a refund. There are no exceptions for this unless there is a life threatening emergency and it would be courteous to call and discuss this in person.